Special times naturally also raise new questions. To prepare you for the virtual Techtextil, we have answered the most frequently asked questions in the. If there are any questions left unanswered, our contact persons are always available to help you.
Should you have any further questions, please contact our support.
General questions
How many visitors can be expected at a digital event?
Unfortunately, it is not yet possible to make any definitive statements regarding the number of visitors for obvious reasons. Varied and informative programmes are a strong draw for potential visitors, and in combination with the minimal logistics required and the advantage of being able to ignore any travel restrictions that might be imposed, our digital event formats are extremely attractive opportunities that encourage participants to attend.
Are there any capacity restrictions regarding the number of visitors and exhibitors?
No, there are no capacity restrictions. There is more than enough server capacity available to allow all expected visitors to utilise the platform.
What components does the platform offer?
The focus is on three primary components:
- Matchmaking that is supported by AI
- Streaming (live interviews, specialist presentations, seminars, press events)
- Direct contact with companies, e.g. via the chat function
Exhibitors can make their content available in the form of sessions and roundtables (digital conference rooms) both live and on-demand. Both formats can be booked for a fee, and may already be included depending on the package that is selected. (Availability is limited)
In which languages will the platform be available?
The platform is provided in English and in German. However, it is necessary to input the information in both languages in the fields provided for this purpose. Users can select the language in which they would like to use the platform. However, content will not automatically be translated.
Participants will always be shown all information in their local time.
Which internet browsers support the platform?
To ensure optimum performance of the platform, we recommend that you use Google Chrome or Firefox as your internet browser.
Is it also possible for exhibitors to integrate their own chat programmes (e.g. WebEx or Zoom) for online chats and web meetings?
No, the chat function is only available on the digital platform. It is not possible for exhibitors to integrate their own chat programmes.
Login
How can you log in?
- You will receive an email containing a registration code.
- Simply login using your email address and your registration ID for the Event.
- Select a new password.
- Fill out your individual profile with your company information. The more detailed your information, the more networking opportunities you can create.
- Interact in the virtual realm with content and recommendations to obtain additional proposals that match your interests.
Are you having difficulty logging in?
If you have any questions or are having problems, please contact our support team. Please note that it may take a moment before the system sends you your registration details.
How can I reset the password?
- Open the start page
- Enter your email address and then click on “Continue”
- In the next step, the system will ask you to enter your password
- For this step, click on ‘Forgot or don't know your password?’
- Within a few minutes, you will receive an email containing a link (please also check your spam folder)
- The link will take you to a website where you can reset your password
How can I change the email address?
- Visit your profile
- In the navigation bar on the left you will find an item called ‘E-Mail ändern’ [Change email address]
- You can enter a new email address here
Questions regarding participating as an exhibitor
As an exhibitor, what do I need to do to take full advantage of my participation in the digital event?
The first port of call for every potential customer is your own company profile page – this serves as your business card and as a virtual replacement for your exhibition stand. As a result, you should try to fill your company profile with meaningful information that arouses visitors’ interest and spurs them to contact you.
Depending on which exhibitor package you book, you have the opportunity to integrate image, video or PDF files into your company profile to make it even more attractive. Even so, it is important to remember that virtual events in particular thrive on active communication by everyone involved! That means that the active participation of your sales staff is at least as important as creating a strong profile page. It is only by proactively targeting and addressing potential customers and partners that you will be able to achieve your desired sales success. Much as with a physical trade fair stand, it is important that your sales team actively seek contact with other participants to make your trade fair experience a success – as a first step, you will be supported by the integrated matchmaking tool.
Do all team members have to be online all the time?
It is not necessary to be reachable throughout the event. You have the ability to post the times at which your employees will be available in your profiles. We recommend that you ensure at least some availability of your staff even after the event has concluded so that you can take full advantage of the dialogue and interaction fostered by matchmaking.
Can team members be saved under specific topics or products?
Team member profiles can be filled individually as desired. The position of each team member is displayed in the company overview. Unfortunately, it is not possible to include a product assignment in the product profiles.
What are the product profiles?
You have the option of integrating individual product profiles into your company profile using the Media Package Manager (MPM). These are separate pages that can be supplemented with a video, images and text to ensure that visitors are optimally informed about your product range.
Is it possible to integrate a live stream or only pre-recorded videos?
It is not possible to integrate live streams into your exhibitor profile. Your profile will display the video that you previously uploaded using the MPM.
In what form can live streams and pre-recorded videos be integrated?
You can upload pre-recorded videos into your presentation as part of your media package. These might be company videos or an additional product video for each product.
Furthermore, there is also the option of integrating longer videos (e.g. a detailed product demonstration) as part of a stream. If you are interested, please get in touch with your contact person at Messe Frankfurt.
This also applies if you would like to take part in your own live stream.
Regardless, it is also possible to book video conferences and video calls that you can use as part of your trade fair participation.
Is it also possible for exhibitors to integrate their own chat programmes (e.g. WebEx or Zoom) for online chats and web meetings?
No, the chat function is only available on the digital platform. It is not possible for exhibitors to integrate their own chat programmes.
How exactly does AI-supported matchmaking work?
To match exhibitors with visitors, the matchmaking function draws on exhibitors’ product groups (which you can enter in your exhibitor profile) and the interests specified by visitors when they register.
A calculation is run in the background to determine how well exhibitors’ and visitors’ interests match up. All participants then receive proposed contacts that are based on this information.
Additional information such as movement data, search patterns and existing contacts can then be used to create additional contact recommendations automatically.
What are your ‘connections’?
‘Connections’ include the contacts that are established with someone either through a planned meeting or on account of mutual interest (i.e. a ‘match’). You have the opportunity to chat with these contacts or request a meeting.
Can matchmaking be used to set up meetings with visitors before and after the event as well?
Yes, the extended duration of the event is one of the advantages of this format. The matchmaking and chat functions are available to you even after the event has concluded, and you can use these to get in contact with participants at any time. This includes users who are not logged in – they will be informed by email.
Is there a deadline for registration and for completing the profiles?
There is no official deadline, which means that last-minute deciders will also be able to take part. Even so, we recommend that exhibitor profiles be completed before the platform officially opens to ensure that visitors are able to begin their preparations and find their way through the event. Please note that exhibitor profiles will be updated once a day.
How can I find additional contacts on the platform?
You can find new contacts using the visitor list. You can also filter this list using various criteria.
Do visitors have to proactively approach exhibitors?
People are asked about their preferences during registration, and these responses are automatically matched with the exhibitors’ details. This information is fed into the AI-supported matchmaking process so that visitors can receive recommendations regarding which exhibitors are relevant. Visitors can also search proactively for exhibitors.
Is it possible to set up appointments with experts (using a calendar)?
All appointments that you set up for the duration of the trade fair, as well as all events that you would like to take part in, are clearly displayed in a single location in your agenda. It is also possible to export this information to your external calendar.
How can I invite visitors to the platform?
We recommend that you conduct a marketing campaign by email or post to invite visitors to the platform. We will provide you with an allocation of free vouchers whose size depends on the exhibitor package you have selected. Your customers can redeem these vouchers in our ticketing system for free tickets to visit the event.
How can I get in contact with visitors?
Visitors who are identified as a match can be contacted using the chat function. Alternatively, it is possible to set up a virtual meeting (video call) with preferred contacts at any time.
How many people can take part in a virtual meeting?
As many as 50 people can take part in a virtual meeting.
Can co-exhibitors be registered, or do they have to register independently?
In place of an exhibition stand, each company has its own profile. It is not possible to present a second company within these profiles. As a result, it is not possible to have co-exhibitors.
As an exhibitor, can I offer a presentation as part of the presentation programme?
You have the opportunity to book product presentations as web sessions as part of our official presentation programme. This entails a fee. The presentation programme is organised according to themes, and you can book your slot in the relevant category.
Will there be virtual stand constructions and virtual product presentations?
It will be possible to link to an existing showroom. To do this, please book the optional shop link in the MPM.
Will there be demo access for the platform?
Demo access is not possible. However, you will be supplied with a ‘How to’ guide in advance containing screenshots that demonstrate how to set up an exhibitor profile and carry out other functions.
Can profiles also be modified during the trade fair?
Yes, the data can be changed using the MPM and will be updated once each day.
What is the Media Package Manager (MPM)?
With the Media Package Manager you can fill your company profile with all relevant company and product data. You can enter, manage, change and update the data yourself at any time.
Here you will find a short video that shows how MPM works.
Data protection
Does the Digital Experience comply with the provisions of the General Data Protection Regulation (GDPR)?
The Digital Event is in compliance with the current version of the General Data Protection Regulation (GDPR); this means that no personal data is transferred.
How can exhibitors obtain customer details?
No sensitive customer details will be shared on the platform. As soon as you have made contact with a customer, you can network with them using the chat or video function and exchange contact details.
Questions regarding participating as a visitor
Functions
What components does the platform offer?
The focus is on four primary components:
- Matchmaking that is supported by AI
- Streaming (live interviews, specialist presentations, panel discussions, start-up pitches)
- Direct contact with attendees, e.g. via video chat
- Speed networking
How exactly does AI-supported matchmaking work?
The matchmaking function draws on the interests specified by visitors when they register.
A calculation is run in the background to determine how well exhibitors’ and visitors’ interests match up. Contact recommendations are then generated based on this information.
Additional information such as movement data, search patterns and existing contacts can then be used to create additional contact recommendations automatically.
How can someone register for speed networking?
There will be different speed networking sessions in which you can make new contacts quickly and easily in five-minute talks. Simply add the speed networking sessions from the event calendar to your personal calendar. You have until one hour before the start of each session to specify which other attendees on the attendees list you would like to get to know in a meet & greet.
Is it possible to set up business appointments (using a calendar)?
All appointments that you set up, as well as all events that you would like to take part in, are clearly displayed in a single location in your personal agenda. It is also possible to export this information to your external calendar.
How can a business appointment be requested?
Visit the profile of the attendee that you would like to meet. Here, you can click to show that you are interested in this contact. If they are also interested, a chat window will open. However, you can also request an appointment directly from the profile.
How can I get in contact with attendees via chat?
Go to the profiles of attendees that are relevant for you and click on the ‘interested’ button. If the attendee is also interested, they will be added to your contacts and you will be able to get in contact with them via chat. Alternatively, it is possible to request a virtual meeting (video call) at any time.
How can you enter a virtual meeting room?
As soon as a business appointment has been confirmed, it will appear in your personal calendar with a button linking to the virtual meeting room. You can click on this button five minutes before the appointment and it will take you directly to the meeting room.
Can matchmaking also be used to set up meetings before and after the event?
Yes, the extended duration of the Event beyond the event itself is one of the advantages of this format. The matchmaking and chat functions are available to you for a number of weeks before and after the event, allowing you to get in contact with attendees at any time. This includes users who are not logged in – they will be informed by email whenever they receive a contact request. The platform will close – you will receive a reminder shortly before this occurs.
How many people can take part in a virtual meeting?
As many as 50 people can take part in a virtual meeting.
Can I also find contacts on the platform separately from the matchmaking process?
In addition to digital matchmaking, you can also find new contacts using the attendee list and exhibitor list. Furthermore, you can filter these lists using various criteria.
Do visitors have to proactively approach exhibitors?
We query attendees about their interests during the registration process, and these responses are automatically matched with those given by exhibitors. This information is fed into the AI-supported matchmaking process so that exhibitors can receive recommendations regarding which attendees are relevant.
In addition, attendees can also proactively search for exhibitors in the exhibitors list.
Profile
As a visitor, what do I need to do to take full advantage of my participation in the digital event?
The first port of call is your own profile page – this serves as your business card. As a result, you should try to fill your profile with meaningful information that arouses attendees’ interest and spurs them to contact you.
Even so, always keep in mind that virtual events thrive on active communication by everyone involved! That means that your active participation is at least as important as creating a strong profile page. Only through a targeted and proactive address can you get to know new industry experts for exchange and networking – and, as a first step, you will be supported by the integrated matchmaking tool.
What are the product profiles?
Exhibitors have the opportunity to supplement their company profile with separate product pages in which they provide detailed information on their product portfolio.
How can I update the profiles of team members on the platform?
Option 1: First you must register on the platform
- Now log in to the platform
- A window will open automatically to ask about your preferences
- Please answer all the questions, as this information will also be saved in your profile and serve as a database for the matchmaking tool.
- Click on the highlighted field to enter your responses
- You can add to your answers by clicking on ‘+’
Option 2: You have already registered on the platform and want to go back and change your profile data
- Now log in to the platform
- Open your profile
- Change your profile image by clicking on the ‘pen’ icon
- Modify your entries by clicking on the response field(s) you would like to change
Is there a deadline for registration and for completing the profiles?
There is no official deadline, which means that last-minute deciders will also be able to take part. Exhibitors and visitors are given access to the platform at the same time. It is a good idea to fill in your profile straight away so that you can get started with networking as soon as possible.
Can profiles also be modified during the trade fair?
Yes, the data can be changed during the event.
Data protection
Does the Digital Experience comply with the provisions of the General Data Protection Regulation (GDPR)?
The Digital Event is in compliance with the current version of the General Data Protection Regulation (GDPR); this means that no personal data is transferred.
Support
Do you still have open questions that could not be answered by the FAQs or our videos? The support team will be happy to help you.
Contact
E-Mail: support@messefrankfurt.digital
Telefon: +49 69 7575 – 5000